Keeping customers informed about service dates, when vehicles are due for servicing and when vehicles need to be collected can be quite a headache. You probably already use telephone, email and post to keep in-touch with customers. Telephone customer contact is costly in time and money because it can be difficult to get through to people. Email is not reliable now due to spam filters and when the messages do get through, they have to compete for attention with all the other emails. Post is slow, and unreliable.
Using OutboxSMS for communication
SMS text is the ideal channel for communicating service dates, to your customers. Use it for notifying customers of routine information like when services are due, when they can collect their vehicles etc. This frees up your sales staff to concentrate on better customer service.
- Improved customer communications
- Increased revenues through better customer service
- Less forgotten appointments